Turning Research Into Results: A Guide to Selecting the Right Performance Solutions
By Richard E. Clark and Fred Estes

Turning Research Into Results gathers into one book the latest social science research on human performance to help training professionals make educated decisions when selecting training and performance improvement solutions. It not only summarizes key research findings, it also answers the ever-important "so what?" question by providing practical advice, checklists, and case studies to help your turn the research findings into positive, bottom-line business results your organization requires. You'll learn how to:

• Assess proposed performance improvement solutions to ensure that they will achieve their intended objectives
• Choose solid, research-based training and non-training solutions that will eliminate the gap between desired and actual performance
• Ensure that your proposed performance improvement solutions are properly aligned with your organization's mission-critical imperatives

Contents:
Introduction and Overview
Chapter 1: Improving Performance
Chapter 2: Setting Performance Goals That Support Organizational Goals
Chapter 3: Diagnosing Performance Gaps
Chapter 4: Knowledge and Skills Gaps
Chapter 5: Motivation Gaps
Chapter 6: Organizational Gaps
Chapter 7: Evaluation and Cost Benefit
Chapter 8: Case Study: Manufacturing Performance
Chapter 9: Case Study: Customer Service
Chapter 10: Postscript

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