Ann has more than 20 years of experience in working with organizations to improve workforce performance. Prior to founding CEP, she served as Director of the Centers for Disease Control's Instructional System Division.

As Executive Vice President, Managing Partner, and co-founder of The Center for Effective Performance, Ann works with clients to identify strategies for improving job performance. She and her staff assist clients worldwide by analyzing job performance problems and designing cost-effective solutions. Their work has been recognized by many professional organizations and has received numerous national and international awards for the quality of their work.

Ann is a certified Mager Associate who delivers Dr. Robert Mager's renowned train-the-trainer workshops. She is past president of the International Society for Performance Improvement and a past president of the Atlanta ISPI chapter, and has received their "Certified Performance Technologist" designation for her contributions to the field. She has published widely on different aspects of the field of performance technology. She has co-authored numerous chapters in professional textbooks, including What Smart Trainers Know (Jossey-Bass/Pfeiffer, 2001), the Handbook of Human Performance Technology (ISPI/Jossey-Bass/Pfeiffer, 1999) and Getting Results: Case Studies in Performance Improvement (HRD Press, 1998). She has also co-authored (with Seth Leibler) a chapter in The Guidebook for Performance Improvement (Pfeiffer, 1997) and Introduction to Performance Technology (NSPI, 1986). She has been published extensively in Workforce Training News and served as a contributing editor to Corporate University Review.